Return Policy

At Lavoria, we believe the best results come from proper and consistent use. Because our products are designed to be part of your daily routine, we offer a specialized 60-Day Performance Guarantee.

To qualify for a refund on a used product, you must be able to show that the product was used exactly as directed for a full 60-day period without achieving the intended results.

1. Daily Verification Requirement

To ensure the integrity of any performance-based refund claim, customers must provide proof of consistent daily usage. This is a mandatory requirement for any refund request related to product performance.

Daily video/photo log: You must maintain a daily visual record, either video or high-resolution photo, showing the product being used according to the directions provided at the time of purchase.

Time-stamp metadata: All 60 files must contain original, unedited metadata confirming the date and time of the recording. This timeline must begin within 48 hours of the confirmed delivery date.

Sequential proof: The log must show 60 consecutive days of use. Any gap in the daily log exceeding 24 hours will void the Performance Guarantee.

2. Claim Submission Process

If you have reached Day 61 and have not seen the expected results despite following the product directions consistently, you may submit a Performance Guarantee claim.

Submit your evidence: Contact our support team at support@lavoria.com with your order number and a link to a cloud-hosted folder, such as Google Drive or Dropbox, containing all 60 time-stamped files.

Verification period: Our team will review the metadata and visual evidence within 5–7 business days to confirm compliance with the 60-day usage requirement.

Return authorization: Once your claim has been verified, you will receive a Return Merchandise Authorization. You must return the physical product, whether used or empty, to our return center at your own expense.

3. Final Sale Policy

No unused returns: We do not accept returns for change of mind, unwanted items, or products that have not been used. Once an order has been placed and processed, it is considered a final sale.

No early returns: Refund requests submitted before the full 60-day trial period is complete will not be considered.

Shipping & fees: Original shipping costs are non-refundable. Customers are responsible for all return shipping costs.

4. Policy Limitations

Fraud prevention: Lavoria reserves the right to deny any claim where the submitted media appears to be edited, duplicated, incomplete, misleading, or tampered with.

Single claim limit: The 60-Day Performance Guarantee is limited to one claim per customer, per product category.

5. Need Help?

If you have any questions about your order, return eligibility, or the Performance Guarantee, please contact us at support@lavoria.com.