Privacy Policy

Summary

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from lavoria.com.

Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some cookies installed on your device. As you browse the website, we also collect information about the individual web pages or products you view, what websites or search terms referred you to our website, and how you interact with the website. We refer to this information as “Device Information.”

We collect Device Information using the following technologies:

Cookies: Data files placed on your device that often include an anonymous unique identifier.

Log files: Track actions occurring on the website and collect data such as your IP address, browser type, internet service provider, referring/exit pages, and timestamps.

Web beacons, tags, and pixels: Electronic files used to analyze how visitors use our website.

When you make or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

Types of Cookies We Use

Essential Cookies

Required for the operation of the website, including cart functions, login, and secure payment.

Performance & Analytics Cookies

Help us understand how visitors use the website and improve its performance, such as through Google Analytics.

Functional Cookies

Save your preferences such as language, region, or user settings.

Targeting / Advertising Cookies

Used to show relevant advertising, limit ad frequency, and measure campaign performance, such as through Facebook or Google.

Social Media Cookies

Enable interactions with social networks, such as Facebook Pixel.

Third-Party Cookies

Set by integrated services, such as payment providers including Stripe or PayPal.

Security Cookies

Used to detect suspicious activity and help protect your account.

Session Cookies

Temporary cookies that are deleted once you close your browser.

Persistent Cookies

Remain stored to remember your preferences, such as language settings.

Cookie Management

You can adjust your cookie settings at any time in your browser settings. Disabling certain cookies may affect the functionality of the website.

How We Use Your Personal Information

We use Order Information to process payments, ship your order, send order confirmations, communicate with you, prevent fraud, and, according to your preferences, provide you with information or advertising.

We use Device Information for risk and fraud analysis, especially using your IP address, to improve and optimize our website, and to evaluate the effectiveness of our marketing campaigns.

Sharing Your Personal Information

We share your Personal Information with trusted third-party service providers to operate our store and fulfill your orders. Our website is hosted by Shopify. You can view Shopify’s Privacy Policy here: https://www.shopify.com/legal/privacy

We also use Google Analytics to better understand how customers use our website:

Google Privacy Policy: https://www.google.com/intl/en/policies/privacy/

Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout

We may also share your Personal Information to comply with applicable laws, respond to lawful requests, or protect our rights.

Behavioral Advertising

We use your Personal Information to provide you with targeted advertisements that may be of interest to you. For more information about how targeted advertising works, visit: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of personalized advertising here:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Bing: https://advertise.bingads.microsoft.com

You can also opt out through the Digital Advertising Alliance: http://optout.aboutads.info/

SMS Terms

We use an SMS platform that is subject to the following terms. By signing up to receive messages, you agree to these terms.

If you provide your phone number at checkout, through a form, or by SMS keyword, you give us permission to send you messages related to your orders, including abandoned cart reminders, as well as promotional offers. Consent is not a condition of purchase.

Your phone number, name, and order history may be shared with our messaging provider, currently Shopify or its partners, to ensure message delivery and personalization.

Message frequency may vary. Standard SMS fees may apply.

Opt-out: Reply “STOP”.

Help: Reply “HELP” or contact us.

We may use cookies and tracking technologies to personalize your experience and measure campaigns. These can be disabled in your browser settings.

Do Not Track

Our website does not change its data collection and usage practices when your browser sends a “Do Not Track” signal because there is currently no consistent industry standard for responding to such signals.

Your Rights — EEA Residents

If you are a resident of the European Economic Area, you have the right to access the personal information we hold about you, request that it be corrected, updated, or deleted, and object to certain processing activities under applicable conditions. To exercise these rights, please contact us.

We process your information to fulfill contracts, such as orders, or to pursue our legitimate business interests. Your information may be transferred outside of Europe, including to Canada and the United States.

Data Retention

We retain your Order Information unless you request that it be deleted. This helps us comply with legal, accounting, and operational obligations.

Contact

If you have questions about this Privacy Policy or your personal information, please contact us at: support@lavoria.com