Shipping Policy

Shipping Policy

Important: By placing an order on ShopLavoria.com, you confirm that you have read, understood, and accepted this shipping policy. Failure to read it does not constitute a valid reason for a refund, cancellation, or dispute.

Do you ship worldwide?

Yes, Lavoria ships worldwide, except for certain areas that may have delivery restrictions. To check if we deliver to your address, contact us at support@shoplavoria.com.

What are your shipping methods, costs, and delivery times?

Processing Time (Order Preparation)

Orders are processed Monday to Friday (business days), excluding public holidays.

  • Orders are prepared and shipped within 2 to 5 business days after payment confirmation.

Note: The timeframes below are estimates and are not guaranteed. Delays may occur (carrier, customs, weather, peak periods, flights, etc.).

Delivery Time (After Shipping)

Estimated from the shipping date (business days):

  • France: 8–12 business days
  • Europe (EU & United Kingdom): 8–12 business days
  • Middle East (Saudi Arabia, UAE, Kuwait, Qatar, Israel, Oman, Bahrain): 8–12 business days
  • United States & Canada: 8–12 business days
  • Australia, New Zealand & Oceania: 8–12 business days
  • Latin America: 9–26 business days
  • Other countries: 8–30 business days

Please note: Shipping and delivery times are calculated in business days (excluding weekends and public holidays). Delays caused by carriers or customs are not grounds for a refund, except in the case of a parcel declared lost under the conditions below.

Where can I find my tracking number?

Once your order is shipped, you will receive a shipping confirmation email with your tracking number.

It is normal for tracking to take 24 to 72 hours to update after shipment. Initial updates may take longer depending on the carrier.

Statuses such as “Label created,” “Pending processing,” “Information received,” or “Not found” may appear at first — this is normal.

Are there customs fees?

International orders may occasionally be subject to customs duties or import taxes upon arrival in the destination country.

These fees, when applicable, are the responsibility of the customer.

If customs fees are refused or delivery is declined, the parcel may be returned or abandoned by the carrier. In such cases, no refund is guaranteed, and a solution (store credit/reshipment) may be offered at Lavoria’s discretion.

Can I change my shipping address?

Lavoria cannot be held responsible if an incorrect, incomplete, or undeliverable address is entered at checkout.

Please carefully review your information before completing your order. If a change is needed, contact us as soon as possible at support@shoplavoria.com. We will do our best to help, but we cannot guarantee changes once the order has been processed or shipped.

Incorrect address / undeliverable package: If a parcel is returned, redirected, held, or undeliverable due to an incorrect/incomplete address, missing tracking information, or inability to receive it, Lavoria may, at its discretion, offer a solution (reshipment/store credit). Return fees may be charged to the customer.

Package marked “delivered” / theft / non-receipt

If tracking shows your order as delivered but you cannot find your package:

  • Check around your home (mailbox, entrance, concierge) and with neighbors
  • Wait 1–2 business days, as some carriers finalize delivery after the first scan
  • Contact your local carrier to open a claim using your tracking number
  • Once you receive the carrier’s response, contact support@shoplavoria.com so we can assist you

Important: A package marked as “delivered” by the carrier to the address provided at checkout is considered delivered. Lavoria cannot be held responsible for loss or theft after delivery confirmation by the carrier.

Lost in transit

A package is considered lost in transit when:

  • Tracking has not been updated for 20 consecutive days after the estimated delivery period,
  • and no delivery has been confirmed by the carrier

In this case, contact support@shoplavoria.com. After verification, we may, at our discretion, offer a replacement or an alternative solution (store credit, return, etc.).

Note: Delays caused by carriers, customs, or peak periods are not considered a loss as long as tracking continues to update.

Customer Service